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Most people in our community would now be aware of Corona Virus (COVID-19). As the number of coronavirus cases rise across Australia, the level of anxiety within the community is increasing. Feelings of worry and unease can be expected following a stressful event, such as the recent declaration of a global pandemic, however, it is important that we learn to manage our stress before it turns to more severe anxiety and panic.
Corona Virus can be high risk for certain individuals including elderly people and those with compromised immune functioning. Up to date information about Corona Virus, including symptoms, testing, and other important information, can be found on the Department of Health website.
As a health service, it’s important that we continue to operate as long as possible and with as minimal disruption to our clients. This means it’s a good idea for our service to make some sensible changes to support the health of our clients and staff by introducing Telehealth to our clinic.
If it is suitable to conduct your appointment using videoconferencing, ACPC provides this via a secure telehealth platform called “Coviu”, a technology provider which has partnered with the Australian Psychological Society (APS) in order to support telehealth/ online services, to ensure that psychologists can continue to provide quality and effective face-to-face consultations with their clients, irrespective of geographical location.
Please click on the FAQ's below for possible queries you may have in relation to Coviu and Online Services option at our clinic.
PLEASE NOTE: The platform Coviu is not your healthcare provider. Coviu is simply the technology powering your session.
To use Coviu, you need a computer, tablet or smart phone, and reasonably stable internet connection. Your clinician will send you a link to your Coviu appointment via email before your appointment.
The following are some information to support clients that is derived directly from the Coviu website:
There is no need to sign up with Coviu, your clinician has signed up and will send you an email with a link to the session. The email will have a big red button that says click here to 'join the call'.
Once you click on the "join the call" you will be asked to take a selfie for identification as well as fill in your first and last name. This is so your clinician can identify you for security purposes.
You will also be prompted by the browser to "enable camera and microphone" please click YES to enable.
Coviu needs 3 things to work perfectly: 1) Internet Connectivity 2) Device or computer 3) Browser (Google Chrome is preferred)
In order to TEST for your Internet Connectivity or TEST Your Device, please go to the Coviu Website.
iOS devices (iPhone or iPad) - If you are planning on using an iOS device for your online session, please make sure it is updated and is running Safari 12+.
If you have any other questions please contact our clinic directly (02) 9541 1177.
Due to the nature of online services, Telehealth may not be suitable for all services provided by ACPC. Your treating clinician will determine suitability on a case by case basis and notify you of the best treatment strategy.
Online option may be most suitable to parents/ caregivers wanting to have a consult with a psychologist e.g. initial clinical interviews with the psychologist, follow up sessions with their child's treating psychologist for 'checking in' or parenting support/ guidance with their child's assessing psychologist.
Online option may not be the most suitable medium for young children or primary school aged children, given the possible difficulties in engagement. It may however be suitable for some young people including adolescents depending on whether they may feel comfortable in engaging in session using this medium.
Currently, Medicare rebates are only available for tele-health/online sessions where the client is in a MMM4+ area (you can search for your address here- mainly includes remote/rural areas) or to those that meet the isolation criteria.
If a Medicare rebate is not available, your session will not count toward your 10-session limit for the year. If you are FINANCIALLY COMPROMISED because of the current crisis, we will make alternative arrangements for you. You can speak to our admin staff or your clinician for more details regarding alternative arrangements.
Clients are able to choose the online option rather than face to face for their session and claim their session as per usual. Suitability will be determined by your treating clinician in agreement with you.
For any further enquiries, please do not hesitate to contact our clinic (02) 9541 1177 or email us at email@example.com
Our clinic's booking system is set to send an email reminder 3 days prior to your appointment.
The psychologist has set aside time specifically to see you, therefore please consider it a matter of courtesy that if for any reason you can't make your appointment or are running late, you call our office on 9541 1177 or contact our clinic via email: firstname.lastname@example.org, so we may offer your appointment time to someone else and find a time for you that works.
As set out in the Professional Services Policy, the cancellation policy applies to all late cancellations (100% of consultation fee if less than 24 hours' notice or NO SHOW, 50% of consultation fee is less than 48 hours).
Without getting into the tech in details, Coviu aims to answer some key questions asked, in simple terms.
1. Coviu does not store any clinical information that is exchanged in a call
2. All of the video, audio or shared documents in a call are transmitted directly between the participants (peer-to-peer) only and are fully encrypted
3. Calls cannot be listened into by anyone except for the call participants
4. Coviu only stores user signup information - patients don't sign up to join a consult
5. None of the data that is exchanged in a video call is saved
6. Coviu does not store the identities of a guest user - the snapshot and name is only taken to identify the guests to the users in a call
For more information see Coviu's privacy statement at https://www.coviu.com/privacy- policy/
Our goal is to ensure your advocacy needs are met through the process of continuous engagement and genuine understanding of your needs